Who Am I?

I have achieved a breadth and depth of business management experience during 26 years with Barclays PLC.

Most recently, as Managing Director, Barclays Cards and Loans, at Barclaycard, I was responsible for bringing together all the consumer lending and credit card business for personal customers of Barclays and growing the P and L. I was also responsible for the Barclaycard brand.

I joined the Barclays Group as a management trainee following graduation from Durham University with a degree in English Literature. A reputation for successful business delivery enabled me to make some unusually stretching career moves, across a range of different financial services markets, including:

Director, Premier Banking

launched a new line of business for affluent clients.

Chief Operating Officer/Change Director, Barclays Private Banking

ran the UK operations to support the highest quality customer service for high net worth clients and managed a £multi-million global change portfolio. Was a director of this separately licenced bank.

Director of the Retail Financial Services Change Programme

led a business-wide programme of transformational change for the business.

Director of Barclaycall

led the telephone banking business with responsibility for over 1000 staff across two networked call centres. Managed the business through an explosive period of growth and change and also delivered a third, huge new contact centre in Sunderland.

Head of Marketing, Barclays Global Securities Services

developed and then ran the full range of marketing and sales capabilities for the global custody business.

As a leader in business, my natural coaching style enabled me to build high performing teams in many different business environments.

My academic and business qualifications are: BA (Hons), ACIB (Beckett Memorial Prize Winner), DipFS (Prize for Business Planning and Control), MSI. I have obtained International Coach Federation accredited coaching training and am qualified in the use of psychometric tools, including Myers Briggs Step II.

In my spare time, I am a fitness fanatic and keen golfer. My husband Roderic and I also enjoy travel and good food.